tag:blogger.com,1999:blog-31036985.post454649236033101320..comments2023-07-29T05:26:52.399-04:00Comments on Curious Business: Learning the ObviousKen Parkerhttp://www.blogger.com/profile/04151768797194526672noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-31036985.post-46196431662123775642007-10-01T13:19:00.000-04:002007-10-01T13:19:00.000-04:00Yah they not worth it. I have had turn away custom...Yah they not worth it. I have had turn away customers before, those who want to haggle too much. In fact i recently terminated contract with a client, when he was going too psycho with no hope of recovering. Some people try to bypass me and go straight to coaches i work with, but i made it clear to my guys, that everything concerning payments goes through me, or no more work for them.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-31036985.post-59134202267013547872007-08-14T11:52:00.000-04:002007-08-14T11:52:00.000-04:00Many years in retail have made me a big believer i...Many years in retail have made me a big believer in customer service. I routinely go out of my way to satisfy a customer, even when there is no profit in doing so. Sometimes it's even a losing proposition. In the long run, and in aggregate, a reputation for customer service pays off. <BR/><BR/>But you're right; sometimes it's just not worth it. Towel Lady reminded me very much of somebody my wife and I encountered at a duty-free jewelry store in Philipsburg, St Maarten. We coined the phrase "cruise ship trash" for her. This story really needs gestures and vocal inflection to work...but her catch phrase was "Show me your best emeralds!" She spent 15 minutes berating the gems and trying to get them for next to nothing before she stormed out without buying anything. Some shoppers simply delight in making shopkeepers bow and scrape.Ken Parkerhttps://www.blogger.com/profile/04151768797194526672noreply@blogger.comtag:blogger.com,1999:blog-31036985.post-29956413083291684092007-08-14T11:30:00.000-04:002007-08-14T11:30:00.000-04:00re: Towel Lady...Meh... those customers aren't eve...re: Towel Lady...<BR/>Meh... those customers aren't even worth the minimal $ you would have made. I've learned this one myself.Anonymousnoreply@blogger.com